You need to recommend a PSTN solution for the Teams Phone deployment at the retail sites. The
solution must meet the technical requirements.
What should you include in the recommendation?
Correct Answer: C
Explanation:
If the requirement is to provide a PSTN solution for Teams Phone deployment at retail sites while meeting the technical requirements, Operator Connect is the best choice. Why C is correct
Operator Connect allows organizations to connect Teams Phone to the PSTN through a participating telecom operator.
It is simpler to deploy and manage than Direct Routing.
The operator manages the PSTN connectivity and infrastructure.
It provides a streamlined experience directly from the Teams Admin Center.
Why the others are incorrect
A. Teams Calling Plans ❌
Microsoft provides the PSTN service directly, but this may not meet requirements that specify using a telecom operator.
B. Direct Routing without media bypass ❌
More complex to deploy and lacks the optimization provided by media bypass.
D. Direct Routing with media bypass ❌
While media bypass improves media flow, Direct Routing requires managing SBCs and is generally more complex than Operator Connect when an operator-supported solution is desired.
✅ Answer: C. Operator Connect.
Question 2
You are configuring the new call queue to replace the response group.
Which setting should you disable to ensure that the agents can receive calls from the call queue?
Correct Answer: C
Explanation:
When configuring a Microsoft Teams Call Queue to replace a Response Group, you may need to disable Conference mode to ensure all agents can receive calls, particularly if some agents are using unsupported devices or configurations. Why C is correct
Conference mode uses a faster call setup method.
Some devices and configurations do not support Conference mode.
Disabling it ensures that all eligible agents can receive calls from the queue.
Why the others are incorrect
A. Music on hold ❌
Only controls what callers hear while waiting.
B. Attendant routing ❌
A routing method for distributing calls and does not prevent agents from receiving calls.
D. Round robin ❌
Another routing method that distributes calls evenly among agents.
✅ Answer: C. Conference mode.
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