A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing. The company wants to ensure that they can implement key marketing features without requiring any customizations. Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Correct Answer: A, D, E
Explanation:
Dynamics 365 Marketing (now part of Dynamics 365 Customer Insights – Journeys) provides strong out-of-the-box capabilities for managing events without requiring custom development. It natively supports sponsors and sponsorships, allowing organizations to manage event partners and sponsorship details directly within the system. It also includes built-in session and speaker tracking, enabling companies to schedule sessions, manage speaker information, and organize agendas for conferences and events. Additionally, it supports registration and attendance tracking, which allows attendees to register for events, check in, and have their participation recorded automatically. These features are designed specifically for event management scenarios and can be used immediately without customization, making them ideal for organizations running conferences and similar events.
Question 2
Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Correct Answer: A, D
Explanation:
Dynamics 365 Marketing (now part of Dynamics 365 Customer Insights – Journeys) includes built-in tools to support customer engagement and event-driven marketing activities.
Customer Voice survey (A)
Integrated with marketing to collect customer feedback and measure satisfaction.
Helps organizations run surveys as part of customer journeys and campaigns.
Event management (D)
A core capability of Dynamics 365 Marketing.
Used to create, manage, and track events such as webinars, conferences, and in-person sessions.
Why the others are incorrect:
B. Customer Service Hub → Part of Dynamics 365 Customer Service, not Marketing
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