What is the difference between an organization member and an outside collaborator
Correct Answer: A
Explanation:
In GitHub, an organization member is a user who has been added to an organization and is subject to the organization's base permissions and policies. An outside collaborator is a user who is not a member of the organization but has been granted access to one or more repositories within the organization. Here’s the difference between an organization member and an outside collaborator: Organization Members: Members are subject to the organization's base permissions, which apply across all repositories within the organization. These permissions might include read, write, or admin access, depending on what has been set as the default. Outside collaborators do not have organization-wide permissions. They only have access to specific repositories to which they have been granted permission. This means organization base permissions do not apply to them (making option A correct). Outside collaborators do not consume paid licenses. They are only counted toward the license if they are made organization members.
Question 2
You need to configure the queue for telephone-based cases. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Correct Answer: B, C
Explanation:
To configure a queue for telephone-based cases in Dynamics 365 Customer Service, you need to ensure proper case handling rules and lifecycle control so cases created from phone calls are processed correctly. Why B is correct:
Entitlements and SLAs define how cases (including phone-based cases) are prioritized and managed.
Helps ensure that cases coming from telephone support follow proper service agreements.
Controls case limits, service levels, and support coverage.
Why C is correct:
Status reason transitions control how a case moves between states (Active, On Hold, Resolved, etc.).
Essential for managing workflow of cases coming from queues like telephone support.
Ensures cases follow a controlled lifecycle once assigned from the queue.
Why others are incorrect:
A. Create a case from email → Email-specific, not telephone queue configuration.
D. Create a case routing rule → Useful, but not one of the best answers compared to SLA + status transitions in this scenario.
E. Automatically create or update records → Generic automation, not specific to queue handling for telephone cases.
Question 3
DRAG DROP You need to configure the system to store answers about claims. Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order.
Correct Answer: A
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