An organization is aiming to use an innovative social media platform to improve engagement with
young consumers.
What should the organization’s strategy focus on?
Correct Answer: C
Question 2
Which statement about metrics is CORRECT?
Correct Answer: C
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. References: ITIL 4 Leader: Digital and IT Strategy, page 83-84
Question 3
An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency. Which characteristic should they focus on to achieve this?
Correct Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract: The organization has already demonstrated agility rapid adaptation to change. However, their new objective is to improve efficiency and reduce costs, which aligns most closely with the principles of a Lean approach. According to ITIL 4 Leader: Digital & IT Strategy, Lean is focused on maximizing value while minimizing waste, making it highly effective for organizations seeking long-term sustainability and cost optimization after a growth phase. Agility relates to adaptability (which they already have), while resilience and continuity focus more on recovery and stability, not cost efficiency. [Reference: ITIL 4 Leader: Digital & IT Strategy – Section 5.2, “Digital Positioning and Strategic Focus,” p. 55–57., —]
Demo Practice Mode
You are viewing only the questions marked as Demo.