Demo PeopleCert ITIL-4-Specialist-Plan-Implement-and-Control Exam Questions

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Question 1

Which of the following best describes the purpose of Change Enablement in ITIL?

A

To restore service operation after an incident

B

To ensure changes are made with minimal disruption to services

C

To provide a framework for service desk operations

D

To define service level agreements with customers

Correct Answer: B

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