CASM PeopleCert Certified Agile Service Manager V2.1 Free Demo Questions – Try Before You Buy

Question 1

What is Agile Service Management?

A

A cultural movement that aims to increase software delivery velocity and improve service reliability

B

A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value

C

A discipline that incorporates aspects ofsoftware engineering and applies them to infrastructure and operations problems

D

A framework that ensures thatservice management processes reflect Agile values and are designed with ‘just enough’ control and structure

Correct Answer: D

Explanation:

Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let’s analyze the options: A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow. B . Incorrect. This describes Lean principles rather than Agile Service Management. C . Incorrect. This describes DevOps rather than Agile Service Management. D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency. Reference: ITIL 4 Service Value System. Agile Service Management Guide (Agile and ITIL integration).

Question 2

What BEST describes the Practice Backlog?

A

The artifact that documents what will be needed in the next Sprint

B

The single source of requirements for a practice

C

The project plan that will guide the practice’s implementation roadmap

D

All of the above

Correct Answer: B

Explanation:

The Practice Backlog serves as the single source of truth for requirements within a service management practice, similar to how a Product Backlog functions in Scrum.
A. Incorrect. This describes a Sprint Backlog, not the Practice Backlog.
B. Correct. The Practice Backlog acts as the comprehensive repository for requirements specific to a practice.
C. Incorrect. While the Practice Backlog informs the roadmap, it is not a detailed project plan.
D. Incorrect. Only B accurately reflects the nature of a Practice Backlog.
References:
ITIL 4 and Agile Service Management: Practice Backlog as a requirements repository.

Question 3

What is the starting point when designing an Agile process?

A

Understand the practice’s vision and goal

B

Understand who your customers are and what they value

C

Getting the right stakeholders engaged

D

Understand the service management architecture

Correct Answer: B

Explanation:

Designing an Agile process begins with understanding customer needs and value to ensure that processes align with delivering that value efficiently.
A. Incorrect. While understanding the vision and goal is important, focusing on customer value takes precedence in Agile.
B. Correct. Agile emphasizes delivering value to customers, making this the critical starting point for process design.
C. Incorrect. Engaging stakeholders is essential but follows after understanding customer needs.
D. Incorrect. Understanding architecture comes later in the design process, after defining customer-centric objectives.
References:
Agile Manifesto: Customer collaboration over contract negotiation.
ITIL 4: Service design principles.

Demo PeopleCert CASM Exam Questions

What is Agile Service Management?

A cultural movement that aims to increase software delivery velocity and improve service reliability

A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value

A discipline that incorporates aspects ofsoftware engineering and applies them to infrastructure and operations problems

A framework that ensures thatservice management processes reflect Agile values and are designed with ‘just enough’ control and structure

Correct Answer: D

What BEST describes the Practice Backlog?

The artifact that documents what will be needed in the next Sprint

The single source of requirements for a practice

The project plan that will guide the practice’s implementation roadmap

All of the above

Correct Answer: B

What is the starting point when designing an Agile process?

Understand the practice’s vision and goal

Understand who your customers are and what they value

Getting the right stakeholders engaged

Understand the service management architecture

Correct Answer: B

Demo Practice Mode