ITIL-4-Transition PeopleCert ITIL 4 Managing Professional Transition Free Demo Questions – Try Before You Buy

Question 1

Which of the following statements is included in the Improve value chain activity’s purpose?

A

Ensure the continual improvement of practices across all value chain activities

B

Ensure services continually meet expectations for quality, costs, and time to market

C

Ensure a shared understanding of the improvement direction for services across the organization

D

Ensure continual engagement and good relationships with all stakeholders

Correct Answer: B

Explanation:

Comprehensive Explanation:
The purpose of the Improve value chain activity includes:
Ensuring the continual improvement of services, practices, and value chain activities so they meet expectations for quality, costs, and time to market.
This aligns directly with Option B.

Question 2

In service relationships what is a benefit of identifying consumer roles?

A

It enables effective stakeholder management

B

It provides shared service expectations

C

It removes constraints from the customer

D

It enables a common definition of value

Correct Answer: A

Question 3

An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices. How can managers use Toyota Kata to help employees adjust to these different ways of working?

A

By encouraging the practicing of routines to unlearn old habits and learn new ones

B

By creating detailed plans that predetermine how to approach large changes

C

By making hard decisions for the teams and providing step-by-step guidance

D

Demo PeopleCert ITIL-4-Transition Exam Questions

Which of the following statements is included in the Improve value chain activity’s purpose?

Ensure the continual improvement of practices across all value chain activities

Ensure services continually meet expectations for quality, costs, and time to market

Ensure a shared understanding of the improvement direction for services across the organization

Ensure continual engagement and good relationships with all stakeholders

Correct Answer: B

Comprehensive Explanation:
The purpose of the Improve value chain activity includes:
Ensuring the continual improvement of services, practices, and value chain activities so they meet expectations for quality, costs, and time to market.
This aligns directly with Option B.

In service relationships what is a benefit of identifying consumer roles?

It enables effective stakeholder management

It provides shared service expectations

It removes constraints from the customer

It enables a common definition of value

Correct Answer: A

An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices. How can managers use Toyota Kata to help employees adjust to these different ways of working?

By encouraging the practicing of routines to unlearn old habits and learn new ones

By creating detailed plans that predetermine how to approach large changes

By making hard decisions for the teams and providing step-by-step guidance

By encouraging widespread changes that involve the teams starting from scratch

Correct Answer: A

Demo Practice Mode

Demo PeopleCert ITIL-4-Transition Exam Questions

Which of the following statements is included in the Improve value chain activity’s purpose?

Ensure the continual improvement of practices across all value chain activities

Ensure services continually meet expectations for quality, costs, and time to market

Ensure a shared understanding of the improvement direction for services across the organization

Ensure continual engagement and good relationships with all stakeholders

Correct Answer: B

Comprehensive Explanation:The purpose of the Improve value chain activity includes:Ensuring the continual improvement of services, practices, and value chain activities so they meet expectations for quality, costs, and time to market.This aligns directly with Option B.

In service relationships what is a benefit of identifying consumer roles?

It enables effective stakeholder management

It provides shared service expectations

It removes constraints from the customer

It enables a common definition of value

Correct Answer: A

An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices. How can managers use Toyota Kata to help employees adjust to these different ways of working?

By encouraging the practicing of routines to unlearn old habits and learn new ones

By creating detailed plans that predetermine how to approach large changes

By making hard decisions for the teams and providing step-by-step guidance

By encouraging widespread changes that involve the teams starting from scratch

Correct Answer: A

Demo Practice Mode

Comprehensive Explanation:
The purpose of the Improve value chain activity includes:
Ensuring the continual improvement of services, practices, and value chain activities so they meet expectations for quality, costs, and time to market.
This aligns directly with Option B.