Work order tasks can be dispatched when a field agent (or technician) is assigned, because dispatching means sending the task to a specific resource who will perform the work. Once an agent is assigned, the system can route the task, schedule execution, and allow the field service workflow to proceed. Other options like parts sourcing or appointment booking may support the process, but the actual dispatch occurs when the responsible field agent is assigned.
Question 2
What do administrators use to create questionnaires for work orders and work order tasks?
Correct Answer: C
Explanation:
Administrators use the Survey Designer in ServiceNow to create questionnaires for work orders and work order tasks. It allows them to build structured questionnaires with customized questions that can be attached to work orders or tasks to collect required information, feedback, or completion details during the workflow process.
Question 3
What state must a work order request be in to set dependencies for work order tasks?
Correct Answer: E
Explanation:
A work order request must be in the Awaiting Qualification state to set dependencies for work order tasks because this is the stage where the request has been validated but is still being prepared for detailed planning. At this point, task structures and dependencies can be properly defined before the work order moves into execution phases, ensuring the workflow is correctly organized before final processing.
Demo Practice Mode
You are viewing only the questions marked as Demo.