ITIL-4-CDS PeopleCert ITIL 4 Specialist: Create, Deliver and Support Free Demo Questions – Try Before You Buy

Question 1

What role does Service Configuration Management play in the creation, delivery, and support across the SVS and value streams?

A

It helps in defining service level requirements

B

It helps in processing financial transactions

C

It helps in managing and maintaining information about IT assets

D

It helps in identifying unique ITIL practices

Correct Answer: C

Explanation:

Service Configuration Management plays a role in the creation, delivery, and support across the SVS and value streams by managing and maintaining information about IT assets.

Question 2

What is the goal of planning a service value stream?

A

To maximize service value for the customer

B

To create silos within the organization

C

To simplify the workflow

D

To ignore customer needs

Correct Answer: A

Explanation:

The goal of planning a service value stream is to maximize service value for the customer.

Question 3

In the context of creating, delivering, and supporting services, which ITIL practice focuses on managing the end-to-end delivery of services and ensuring that the correct components and services are available when and where they are needed?

A

Service desk

B

Release management

C

Change enablement

D

Service level management

Correct Answer: B

Explanation:

In the context of creating, delivering, and supporting services, the ITIL practice "Release management" focuses on managing the end-to-end delivery of services and ensuring that the correct components and services are available when and where they are needed.

Demo PeopleCert ITIL-4-CDS Exam Questions

What role does Service Configuration Management play in the creation, delivery, and support across the SVS and value streams?

It helps in defining service level requirements

It helps in processing financial transactions

It helps in managing and maintaining information about IT assets

It helps in identifying unique ITIL practices

Correct Answer: C

Service Configuration Management plays a role in the creation, delivery, and support across the SVS and value streams by managing and maintaining information about IT assets.

What is the goal of planning a service value stream?

To maximize service value for the customer

To create silos within the organization

To simplify the workflow

To ignore customer needs

Correct Answer: A

The goal of planning a service value stream is to maximize service value for the customer.

In the context of creating, delivering, and supporting services, which ITIL practice focuses on managing the end-to-end delivery of services and ensuring that the correct components and services are available when and where they are needed?

Service desk

Release management

Change enablement

Service level management

Correct Answer: B

In the context of creating, delivering, and supporting services, the ITIL practice "Release management" focuses on managing the end-to-end delivery of services and ensuring that the correct components and services are available when and where they are needed.

Demo Practice Mode