Demo PeopleCert ITIL-4-CDS Exam Questions

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Question 1

What is the importance of mapping out a service value stream?

A

It helps to identify inefficiencies and waste

B

It only applies to certain industries

C

Change enablement

D

It is not important

Correct Answer: A

Explanation:

Mapping out a service value stream is important as it helps to identify inefficiencies and waste.

Question 2

What ITIL 4 practice is focused on coordinating and managing all resources and capabilities within an organization to deliver value?

A

Service catalog management

B

Supplier management

C

Business analysis

D

Service design and management

Correct Answer: D

Explanation:

Service design and management is focused on coordinating and managing all resources and capabilities to deliver value to customers.

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