Which is NOT a component of a hardware asset's lifecycle?
Correct Answer: C
Explanation:
In the hardware asset lifecycle in ServiceNow, the standard stages include Request, Procure, Receive, Deploy, Use/Manage, and Dispose. These represent the end-to-end flow of managing hardware assets from demand to retirement. However, “Consume” is not a defined lifecycle stage in hardware asset management. Instead, the lifecycle focuses on procurement, receiving, deployment, and eventual disposal of the asset, making Consume the incorrect (NOT a component) option.
Question 2
What is the third tier of the capability blueprint?
Correct Answer: D
Explanation:
In the ServiceNow Capability Blueprint, the third tier is Operational integration, which focuses on connecting processes, systems, and data so that IT operations run smoothly and efficiently. It ensures that capabilities are not only defined and governed but also properly integrated into day-to-day operational workflows to deliver consistent service outcomes.
Question 3
Which plugins for asset management functionality are inactive by default? (Choose three.)a
Correct Answer: A, B, D
Explanation:
In ServiceNow Hardware Asset Management, the lifecycle stages typically include Request, Procure, Receive, Deploy/Use, and Dispose. Procurement is a core part of this lifecycle because it represents the stage where assets are actually purchased or acquired. However, “Consume” is not a recognized stage in the hardware asset lifecycle. Instead, assets are tracked through procurement, receiving, deployment, usage, and disposal—not “consumption.”
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