Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
Correct Answer: C
Explanation:
The ITIL role in ServiceNow provides access to perform standard IT service management tasks, including working with Incident, Problem, Change, and Configuration Management (CMDB-related activities). Users with the itil role can create, update, and manage these records as part of day-to-day IT service operations. Other roles like procurement_user, inventory_admin, discovery_admin, or asset are focused on specific domains and do not provide full ITSM process access.
Question 2
What are the three tiers of Lifecycle Management? (Choose three.)
Correct Answer: A, D, E
Explanation:
The three tiers of Lifecycle Management in ServiceNow focus on improving visibility, control, and efficiency across asset and service lifecycles. They are:
C. Know what you have → establishing visibility into all assets and configuration items
D. Improve management controls → strengthening governance, compliance, and control over assets
E. Improve efficiency → optimizing processes and reducing cost and waste through better lifecycle handling
Options A (“Know what you don’t have”) and B (“Increase onboarding controls”) are not part of the standard lifecycle tiers.
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